Privacy policy
Who is responsible for your data
YBB Solutions, LLC, a limited liability company organised in the State of Florida, United States, with its address at 7345 W Sand Lake Road, Ste 210, Office 1877, Orlando, Florida, United States. For anything about your data: support@zolviz.app.
What we collect
Your account: email address, language and time zone. What you send: the problems you type or photograph, their solutions, the follow-up questions you ask and the ratings you give. Usage: how many problems and follow-ups you use each day, to apply your plan's limits. Payments: Stripe handles your card or PayPal account; we receive the state of your subscription, never your full card number. Technical: error reports and, only if you allow it, analytics and advertising data (see the cookie policy). When you start a checkout we keep a pseudonymised form of your IP address, never the address itself, to prevent fraud.
What we use it for
To solve your problems and keep your history; to apply the limits of your plan and bill your subscription; to send the emails the service needs, such as receipts and the trial reminder; to keep Zolviz secure and prevent abuse; and to improve the explanations, for example by reviewing the solutions rated as wrong. Analytics and advertising only with your consent.
Who processes it for us
Supabase (database, sign-in and photo storage), Vercel (hosting), Anthropic and OpenAI (the AI models that read a problem to solve it; under their API terms they do not use it to train their models), Stripe (payments), Resend (email), Upstash (usage limits, with an account identifier only), Sentry (error reports, without the content of your problems), PostHog (product analytics, with your consent) and Google (Analytics and Ads, with your consent). They process data on our behalf under contract.
No selling, no ads
We never sell or rent your personal data, and there are no ads in Zolviz.
How long we keep it
Photos of problems are deleted 30 days after you upload them. Problems, solutions and follow-ups are kept while your account exists, so your history works. When you delete your account, everything you sent is deleted with it; we keep only the billing records the law requires and aggregate figures that cannot identify you.
Your rights
You can access, correct, export and delete your data. The quickest route is your account page, where you can delete your account and all your data at once. You can also write to support@zolviz.app; we reply within 30 days at most.
Children and teenagers
Zolviz is not for children under 13 and we do not knowingly collect their data. If we learn that an account belongs to a child under 13, we delete it with its data. If you believe a child in your care has given us data, write to support@zolviz.app and we will resolve it. Teenagers aged 13 to 17 need a parent or guardian's permission to use Zolviz.
Where your data is processed
The company is in the United States and your data is processed mainly there and on our providers' infrastructure. If you live outside the US, this is an international transfer of data, made under the safeguards described below.
If you live in the EU, the EEA or the UK
The GDPR applies to you. Our legal bases are the contract (your account, the service, its limits and billing), legitimate interest (security, preventing abuse and improving the explanations) and your consent (analytics and advertising). You have the rights of access, rectification, erasure, objection, restriction and portability, and you may withdraw your consent at any time. Transfers to the United States rely on the European Commission's standard contractual clauses with our providers. You may complain to your country's data protection authority; in Spain, the Agencia Española de Protección de Datos (aepd.es).
If you live in California
Under the CCPA, as amended by the CPRA, you have the right to know what personal information we collect and why, to have it deleted or corrected, and not to be treated differently for using these rights. We do not sell or share your personal information as the CCPA uses those terms, including that of anyone under 16. To use your rights: support@zolviz.app.
Security
Data travels encrypted, access is limited to what each service needs, and photos are kept in private storage that is only reachable through links that expire in minutes.
Changes
If we change this policy materially, we will tell you by email or in the app before the change takes effect.
Last updated: October 21, 2026