Refund policy
During the free trial
Cancel at any time during the 3-day trial, from your account, and you are never charged.
Refunds within 7 days
If you are charged and you are not happy, write to support@zolviz.app from the email address of your account within 7 days of the charge, and we will refund it in full. You do not need to give a reason.
After 7 days
After that, charges for a period that has already started are not refunded, unless the law requires it or Zolviz was unavailable for reasons attributable to us. You can always cancel to avoid the next charge, and you keep Plus until the end of the period you paid for.
How you get the money back
Refunds go back to the payment method you used, through Stripe. Your bank usually shows them within 5 to 10 business days.
Cancelling
Cancelling is one click from your account, with no call and no email. It stops future charges; it does not refund past ones by itself, so if you want a refund within the 7 days, write to us as well.
Your rights as a consumer
This policy does not limit any mandatory right that the consumer law of your country gives you.
Last updated: October 21, 2026